In this week’s training mailbag segment, we’ll be talking about connecting with the Faithlife Proclaim support team and storage space with Faithlife Sites. Whether or not the questions we answer here are yours, we’d love to hear from you! Add your questions below, and we may answer them in an upcoming mailbag segment.
1. How do I get support for an unusual issue?
Short answer: Send your Proclaim log files to support@faithlife.com so our team can diagnose the problem.
Longer answer: The Church Support Center is here for you 365 days a year. You can call, chat, email, and do something you might not have done before—send us your log files to diagnose.
If you’re able to open Proclaim: just click Help and select Submit log files. When Proclaim opens a dialog box, click Submit, and that’s it! Proclaim sends your log files to our support team and creates a notification for them. They’ll get to work and let you know when they’ve found a solution.
But what if you can’t open Proclaim? You can still retrieve your log files and send them to us at support@faithlife.com. And, of course, you can reach our support team seven days a week at 888-634-2038.
2. What should I do if I exceed my 50-gig storage limit?
When you purchase a Premium subscription to Faithlife Sites, you receive 50 GB of file storage space and 50 GB for sermon archives at Faithlife Sermons. (Depending on your format, this is over 800 hours of audio or about 250 hours of video content.) If you exceed that, don’t worry, your content is safe—our team will work with you to accommodate increased storage needs.
To get in touch about needing more storage space, give us a call (888-634-2038) or send us an email (support@faithlife.com), and we’ll be happy to help.
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We hope this answers some of your questions. Feel free to add any others below!
You can also find many answers by checking out the Faithlife Help Center or by reaching out to our Church Support Center open 365 days a year.
