Launch Day: Celebrating Logos 6, Success, and Each Other

Logos 6 has been more than 20 years in the making. Behind the curtain, October 27 was a day of celebration—of people, of technology, and of hard work.

Walking through the doors of Faithlife on Monday was unlike any other day since I’ve been here. Balloons filled corners, desks, stairwells, and more. There was even a giant balloon archway next to our receptionist and the famous Faithlife sign:

balloon archway

Every desk was adorned with Logos 6 goodies and launch day treats—including these sweet Logos 6 mugs full of candy and cupcakes that were about 40 percent frosting.

logos 6 shirt, mug, and cupcake
Photo courtesy of Ivan Leon.

Some parts of the Faithlife campus felt like walking through a campsite. In the Partnerships and Advertising team’s office, a projector was playing The Office in the background, and Nate Smoyer was cozied up in a blanket with his laptop. Down in DSGNHAVN, a hammock was stretched between two pillars—the perfect spot to take a quick nap before getting back in the action.

Some offices were empty, where just hours ago teams of people had been frantically working to make sure everything was ready for the big day.

For many, “launch day” began Sunday night and ran into the wee hours of the morning. There were web pages and servers to be tested and retested, links and messaging to be double checked and triple checked, and festivities to prepare.

kyle
Kyle, Anthony, and other developers moved into the marketing department in anticipation of launch.

Moments after I arrived, developers and marketers gathered around a single laptop, and the magic moment—the launch of Logos 6—was captured on a phone. Chris Dumond had the honor of pushing the button.

Shortly after the button was pushed and the sites were live, executive assistant Brittany Hackett caught the Bellingham sunrise peeking through her window, and a beautiful day of celebration began:

sunrise
Photo courtesy of Brittany Hackett.

Blazers and blouses were replaced with Logos 6 launch T-shirts, and company wide, we rallied to bring out the best in each other throughout the day. From the beginning, we knew the launch would put a lot of stress on our customer service and sales people, so we assigned teams to care for and support them.

One of the people supporting the sales team was Annemarie VanBeek. Annemarie doesn’t even work in the same building as sales, but she was available to help. So what’d she do? She moved in.

Annemarie said, “At first I just had my laptop in here. Then I moved my monitors over, and eventually my whole desktop and everything.” She was in the middle of the action, ready to help out at a moment’s notice. Sometimes it meant acting as a go-between and making sure our sales people had the most up-to-date information about Logos 6. Other times it meant making sure everyone had the food and caffeine they needed to keep going.

“If we aren’t answering questions, we’re feeding them,” she said. “Sometimes, you’ll just hear a door open, and someone will run out and grab a bite to eat before they get back on the phone.”

Rumor has it that one salesman, John Groce, didn’t even put the phone down long enough to sneak out and grab a bite. He took calls for more than 12 hours straight and never left his office. That’s how much he enjoyed our customers and the excitement of Logos 6.

When I spoke to Annemarie, it was a little after 1:00 p.m. By that time, she’d made three separate trips to Woods Coffee with everyone’s drink orders. All this week, Faithlife has food trucks parked between our buildings (with free food for Faithlife employees!) so our support teams brought hot food right to the hungry mouths that asked for them.

Hot Mess food truck
Hot Mess: Philly Cheesesteaks & More was one of the many food trucks that set up shop on the Faithlife campus during launch week.

Those of us that had time hopped in line and enjoyed tasty BBQ, Philly cheesesteaks, gourmet pizza, burritos, and more!

Annemarie was just one of many employees who went above and beyond to serve those who were working with our customers. She was also one of many people to relocate their work station just for the launch.

Developers and marketers worked side by side to ensure that when pages needed to be built and new issues were discovered, they could be addressed as quickly as possible.

Erik was one of the developers that relocated for the launch. He said, “Recently, I’d been heavily involved with the marketing technology team and their code, so it made sense for me to sit with them. Everyone in marketing knew where to find me when they had questions. It was helpful to just turn around and talk instead of using instant messaging.”

One member of the marketing technology team told me Erik was like a launch-day superhero, working right alongside his team. Erik said, “I don’t normally work 25 hours in a 28-hour period . . . that was a first.”

Sounds like he could have really used the hammock downstairs.

Kaleb Cuevas said, “Monday was really different because there was so much anticipation and excitement, and we worked all night to make it possible.”

The most exciting moment for Kaleb was “the moment we heard cheers erupt when the site went live, and seeing the praise from customers that followed.”

kaleb Cuevas
Kaleb Cuevas was one of many people who stepped up to the plate for the Logos 6 launch.

Our customer service and sales teams were on the phones nonstop until midnight to keep things moving. The phone lines were loaded to maximum capacity—people were chomping at the bit to begin using and learning about Logos 6.

Don Everett and Kelly Ryan customer service
Don Everett and Kelly Ryan work with a customer.

When people are this passionate about a product, it’s contagious. And when our customers are excited, we are too. Monday, October 27 represented years of work, months of preparation, and hundreds of people who helped Logos 6 come together.

Join the celebration, and see what people are so excited about. Get Logos 6 today.

Comments

    • Alan Ang says

      Faithlife, how about sending a promotional Logos T-shirt to each of your customer. Declare a “Logos Day” and wear the T-shirt. It will create awareness, not only of the product, but God’s Word !!

      • Ryan Nelson says

        Hi Alan,

        Unfortunately, the cost to print and ship 2 million T-shirt is too great. We do our best to show our customers we appreciate them, but at this time a free T-shirt for every customer is not something we can do.

        Thanks for your suggestion though!

        Ryan

        • Mark Shoemaker says

          I like the t-shirt idea. I realize that to give one to each customer would be cost prohibitive, but some of us might like the opportunity to purchase one, or maybe a mug! Think of the advertising value. I’d be willing to pay a modest cost for either or both. Just add it to my payment plan :-)

  1. Steve Morningstar says

    Still having trouble getting Logos 6 to download with Yosemite. Logos support has been extremely helpful. My prayers are with the entire team there in Bellingham as they work hard to help us loyal customers. I’m super excited to start using Logos 6 when it fully downloads. Thanks, for the video support as well. At least I can take advantage of those helps while with the download speed issues. Where can I get a shirt or coffee mug?

    • Ryan Nelson says

      Steve,

      Thank you for your patience and your prayers. I’ve asked around, and it sounds like the launch day T-shirts and mugs were only made in a limited supply for employees. We have lots of other Logos merchandise available here though: http://lgs.to/1tpnQDR

      The team is hard at work trying to solve issues with Yosemite, and we’re doing everything we can. Thanks for all you do, and we appreciate your kind words.

      Let me know if you have any more questions or concerns.

  2. says

    Hi Lisa,

    You should be getting an email in the next couple of days.

    However, to see your personal price, you could sign into Logos.com, and Dynamic Pricing will automatically account for resources you already own. Or, you could email sales@logos.com, or call them at 888-875-9491. Since there are so many factors that go into your personal price, I’d recommend you talk to a salesperson.

    Let me know if there’s anything else I can do to help.

  3. says

    Hi Patrick,

    At this time, there are no plans to sell the launch day T-shirts. If it became clear that there was a high enough demand, that might be something we’d look into, but right now the only launch day shirts are the ones that were given to employees.

    We do, however, have a growing selection of T-shirts here: http://lgs.to/1tpnQDR

  4. Fanie Minne says

    With a little less razzmatazz and fanfare, something could be done about the exorbitant pricing for countries where the price, even discounted, is in some cases 10 times that of a pastors annual salary!

    Great product and I am sure that 6 will be all the rave, but will still be only in the hands of a few, relative to number of those who really could use all the help they can get.

    V6 is great work and well done to the team, but here is my challenge to you, create space for those who only earn $200 dollars a month while still feeding a family, maintaining a church. Then we can all truly start to celebrate!

    • Ryan Nelson says

      Hi Fanie,

      We offer products in every price range (even free!) because we want to help people however we can.

      I would ask that if you have a particular person in mind, in that situation you’ve just outlined, you can certainly have them give us a call. Our sales staff are real people, and they really do care about the people we serve. We can’t give away our product every time we hear someone’s story, but we do our best to consider people’s situation and find a way we can help.

      Ryan

  5. says

    As a user since Logos. 2.1 through 6 this week I’ve been (aside from 3.0) so super pleased with Logos Bible Software. As great as a the program is – and I think you all hit a home run with 6.0 – I love reading about the company behind the product(s). THANK YOU for going far and above what a typical employer and his higher ups do for their employees and what the employees do for us customers!

  6. says

    I bought Logos 6 on the 2nd day because I could not get through. But did not mind waiting for a day. The software is great and i am enjoying it beyond measure. Thank you so much for the great team at Logos 6.

  7. says

    I tried for two hours to get online, then went to the phone. After 3 un-successful attempts, I was put on hold for two hours. Once speaking live, I was treated with the utmost respect by a knowledgeable rep, where we did a "double upgrade," both package increase and L6. Since, I've not regretted in the least and really look forward to "stretching it's legs"!!!

  8. says

    I’m glad your experience had a happy ending, Marshall. Thank you so much for being gracious with us. That was a stressful day for a lot of people! Enjoy Logos 6 :)

  9. Anonymous says

    Thank You Logos for L6. Its great, love the new home page. Now I can see excerpts from my library and not all the ad's. Thank You for all the hard work. 5 stars.

  10. Stephanus Karnadhi says

    Logos 6 is so well done, so sensitive to the various needs of bible expositors, you ought to celebrate. I trust that even God is smilling at you guys. A big warm thank you :)

Leave a Reply

Your email address will not be published. Required fields are marked *